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                                                                                         Use our free online designer to create your own custom t-shirt!Check Out Our Store Featuring Custom Designed T-Shirts By HawnSmith

FREQUENTLY ASKED QUESTIONS  (FAQs)

UPON RECEIPT, WE WILL CAREFULLY REVIEW YOUR ORDER TO ENSURE ACCURACY.  IF THERE ARE PROBLEMS OR QUESTIONS WITH YOUR ORDER, INCOMPLETE INFORMATION, AN ART RECOMMENDATION, ETC., WE WILL CONTACT YOU BY EMAIL.  WE WILL NOT BE ABLE TO CONTINUE PRODUCTION UNTIL YOU RESPOND.  PLEASE DO SO PROMPTLY, SINCE THIS COULD CAUSE A DELAY IN YOUR ORDER.  THANK YOU.

General

  • Our Business Hours Are Monday Thru Friday, 10am-6pm PST.  However, If You Need Help Please Contact Us At Any Time.  We Make Every Attempt To Be Available When Needed And Respond To All Messages ASAP.
  • Sales Tax Is Only Charged On Orders Shipped To Idaho Addresses

Direct To Garment Printing

  • DIRECT TO GARMENT FULL COLOR PRINTING.  SPOT COLOR TO FULL COLOR PHOTO PRINTING!  You can have as many spot colors as you desire or you can have a full photograph image with or without spot colors.   THERE ARE NO SCREEN CHARGES!   White ink is NOT available with this printing method. Our digital prints are done with a special eco-friendly water based inkset, producing soft to the touch, full color images in brilliant shades that are able to withstand dozens of washings.

Ordering

  • There Are No Minimum Order Requirements
  • Multiple, Different Items With Different Designs Can Be Ordered Together
  • Rush Delivery Is Available. See Shipping
  • You May Check The Status Of Your Order By Going To HawnSmith Designs Store Or To HawnSmith's Online Designer.  They Operate Independently Of One Another, So You Must Go To The One Where You Placed Your Initial Order.  Login To Your Account And Then Click On Your Order To View Details

Printing

  • We Guarantee Your Product Will Look Like What You Designed Online
  • Our Inks Are Waterbased And Environmentally Friendly
  • Full Color Processed Art On Textiles Does Not Look Like Art Printed On Paper
  • White Ink Is Not Available With This Printing Method
  • Digital Ink Is Transparent. Due To This Transparency Light Ink Colors Will NOT Show Up On Darker Colored Shirts
  • This Printing Process Allows The Ink To 'Become Part Of The Fabric'.  It Is Very Soft To The Touch.  There Is No Peeling, Flaking Or Heavy 'Feel' To This Print.  The Print Is Long Lasting - It 'Ages' With The Shirt.  ie It Fades With/As The Shirt Fades.
  • See Return Policy For More Details

Artwork

  • There Is NO Artwork Charge For Work Done On Our Online Designer
  • You May Use Our Images & Fonts Or Upload Your Own Artwork To The Designer
  • Uploaded Art MUST BE A High Resolution - 300 dpi, In A jpg, png Or gif File
  • An Items Print Area Is Shown Or Indicated With A "Boundary Box"
  • Your Artwork / Design MUST Fit Within The "Boundary Box" Shown On Each Item
  • You May Save Your Design & Access It Via Customer Login Without Obligation
  • Please Make Sure Your Order Is Exactly the Way You Want It Before Ordering
    See How To Use Designer
  • We Will Carefully Review Each Order To Ensure Accuracy - See Service
  • See Artwork For Orders NOT Processed On Our Online Designer

Pricing

  • Pricing In HawnSmith's Online Designer Is Based On The Item Style, Quantity Ordered & Number Of Prints
  • Ordering Larger Quantities With Fewer Print Locations Will Help Keep Costs Low
  • Prices Display & Update In Real-Time As You Create Your Custom Order
  • Prices Subject To Change Without Notice

Payment

  • Payments Are Securely Transmitted Using Secure Socket Layer (SSL) Technology
  • Visa, Mastercard, American Express & Discover Are Accepted

Shipping

  • Small Orders Are Usually Shipped Via USPS, While Larger Orders Are Shipped Via UPS
  • You Can Expect To Receive Your Order Within 14 DAYS Via Standard Delivery
  • Rush Delivery Is Available
  • Local Pick-Up Is Available - Just Select This Option During Checkout
  • See Shipping For More Information

Privacy

  • Hawn-Smith, Inc. Is Committed To Protecting Your Privacy.  We Will Not Sell Or Disclose Any Information That Identifies You to A Third Party Without Your Prior Approval.  We May Use The Information We Collect To Periodically Notify You About New Services Or Special Offers We Think You'll Find Valuable.  If You Would Rather Not Receive This Information, You May Send An E-mail To Unsubscribe@HawnSmith.com With Your 'Last Name & Unsubscribe' As The Subject Line.
  • Hawn-Smith, Inc. Does Not Sell, Trade Or Rent Your Personal Information To Others
  • Hawn-Smith, Inc. Does Not Keep Your Payment Information On File

Content

  • All Content Of HawnSmith.com Is Strictly Prohibited For Unauthorized Use In Any Context.  HawnSmith, Inc. Reserves The Right To Enforce The Fullest Extent Of The Law In The Event Any Content Protected By HawnSmith, Inc. Is Violated For Any Purpose Or Intent


Have A Question? Need A Quote?    PLEASE CALL US AT:  208.263.0518 or CONTACT US via email  (please include your name, phone number and the best time for us to contact you).